Sentrilock Tutorials & FAQ

As a SentriLock user, you’ll be given a SentriKey ID and password for logging in to the SentriKey Real Estate website. To log in, go to https://lb.sentrilock.com/lbs/index/ and enter your SentriLock ID and password, then click login. You can manage your account there.

SentriLock offers on-going training for members, including live virtual training , self-guided training, how-to videos and more: to access, visit sentrilock.com/training

To access the SentriKey Real Estate Website Guide, visit sentrilock.com/sentrikey-real-estate-website/

Helpful Links and Documents

Helpful Videos

FAQs

When do I get billed for SentriLock and who bills me?

The SCAOR bills SentriLock membership fees annually in early June. The payment is expected to be received by June 30th. SentriLock will never be responsible for billing you. Instead, you will receive a notification of the invoice in your email, which is on file with SCAOR. You can easily make the payment through your member portal available on scaor.com.

What are SCAOR’S unique SentriLock Rules and Regulations?

“Rules and Regulations” refers to a set of guidelines and standards established by SCAOR in association with SentriLock to regulate usage and ensure order. These rules specify the acceptable behavior and actions of SentriLock users within a particular context and provide a framework for decision-making and problem-solving.

The purpose of SCAOR’s SentiLock Rules and Regulations is to maintain fairness, consistency, and stability and to protect the rights and interests of all parties involved.

To read SCAOR’s SentriLock Rules & Regulations click here

How do I purchase a Lockbox from SCAOR?

Only Brokers may purchase a lockbox from SCAOR. Agents may borrow lockboxes from their Brokers.

I’m licensed in Delaware and Maryland. Am I allowed to use a SCAOR issued SentriLock Box for a listing in Maryland?

No. You can only hang your SCAOR SentriLock Box in the State of Delaware, in connection to Delaware listings only.

Help, I can’t open a lockbox and need immediate assistance!

Call Sentrilock at 1-877-736-8745 and press 1 for assistance. SentriLock has technical support agents standing by for you 7 days a week, Monday – Sunday 8:00 am through Midnight (EST).

Why does my Sentrilock app show as expired or reference an upcoming expiration date?

The WIFI access period for the SentriKey Real Estate App lasts for a duration of 20 days from the initial activation of the SentriKey Real Estate App while in WIFI. Prior to expiration, SentriLock will send an informative text message.

To renew access for an additional 20 days, simply connect to WIFI and open the app, which will reset the access clock. This measure ensures uninterrupted access when presenting properties in areas with poor cellular network coverage.

When will my Listing show up in SentriLock?

After you enter an “active” listing in Bright MLS and assign the lockbox number to your listing, Bright MLS will feed the listing information to SentriLock at 3:00 AM the next day. If it didn’t assign to your lockbox, call SentriLock for assistance: 1-877-736-8745.
If you have a showing and need it to assign to the lockbox the same day, you will need to manually assign your listing to the lockbox in the Sentrilock website.
Note: You must enter the exact same address as the listing as well as the MLS number for it to work properly. You may also Call SentriLock for assistance: 1-877-736-8745.

Why can’t I release the shackle?

There could be several reasons.

You are not the owner
Your Broker is not the owner
You are not using your SCAOR SentriLock login to release shackles on a SCAOR box.

If either you or your Broker are the owner of the lockbox, and you are logged into your SCAOR Sentrilock account, call SentriLock for troubleshooting the lockbox at 1-877-736-8745.

What do I do with a defective lockbox that won’t work?

If you are facing difficulties with a lockbox, reach out to Sentrilock for assistance by calling 877-736-8745. They frequently resolve the issue through a phone call. In case they are unable to repair it, they will classify it as defective and provide you with a ticket number.
Please remember to bring the broken lockbox AND the ticket number to the SCAOR office.
*Batteries last up to 10 years (2033).

How can I view the Lockbox Access Log?

Agents can view their access log via the SentriLock app, there is a button on the home page to select the access log and it shows the access logs across all of their listings on a day by day basis. To look at a specific log for a specific lockbox, you would view that from the website.
*If no activity is showing in the access log for a lockbox, it could be that the showing agent accessed the lockbox with poor cellular connection and it did not get reported due to low data connectivity. However, any access after the initial one would pull previous accesses.

*An agent can add their cell phone number under homeowner notifications to receive a notification after a showing via the message center in the app or via email depending on the settings.

When you release a shackle and it steps you through the wizard to assign the Lockbox to a listing, after it is assigned, there is an option for more settings. In the more settings section, it asks you to enter homeowner notifications. Alternatively, if you already have a property assigned to a listing, you can go to My Lockboxes in the app and select Property Access Settings and enter it there as well.