Sentrilock Tutorials & FAQ

As a SentriLock user, you’ll be given a SentriKey ID and password for logging in to the SentriKey Real Estate website. To log in, go to https://lb.sentrilock.com/lbs/index/ and enter your SentriLock ID and password, then click login. You can manage your account there.

To access the SentriKey Real Estate Website Guide, visit sentrilock.com/sentrikey-real-estate-website/

Helpful Links and Documents

Helpful Videos

FAQs

When do I get billed for SentriLock and who bills me?

The SCAOR bills SentriLock membership fees annually in early June. The payment is expected to be received by June 30th. SentriLock will never be responsible for billing you. Instead, you will receive a notification of the invoice in your email, which is on file with SCAOR. You can easily make the payment through your member portal available on scaor.com.

What are SCAOR’S unique SentriLock Rules and Regulations?

“Rules and Regulations” refers to a set of guidelines and standards established by SCAOR in association with SentriLock to regulate usage and ensure order. These rules specify the acceptable behavior and actions of SentriLock users within a particular context and provide a framework for decision-making and problem-solving.

The purpose of SCAOR’s SentiLock Rules and Regulations is to maintain fairness, consistency, and stability and to protect the rights and interests of all parties involved.

To read SCAOR’s SentriLock Rules & Regulations click here

How do I purchase a Lockbox from SCAOR?

Only Brokers may purchase a lockbox from SCAOR. Agents may borrow lockboxes from their Brokers.

I’m licensed in Delaware and Maryland. Am I allowed to use a SCAOR issued SentriLock Box for a listing in Maryland?

No. You can only hang your SCAOR SentriLock Box in the State of Delaware, in connection to Delaware listings only.

Help, I can’t open a lockbox and need immediate assistance!

Call Sentrilock at 1-877-736-8745 and press 1 for assistance. SentriLock has technical support agents standing by for you 7 days a week, Monday – Sunday 8:00 am through Midnight (EST).

Why does my Sentrilock app show as expired or reference an upcoming expiration date?

There’s need to worry; you still have SentriLock access.

The expiration date message appears daily on your SentriLock app, informing you how long you have until your WIFI connection expires. Simply open your mobile app while connected to WIFI, and the app will reset the clock for another 20 days. Therefore, you can still gain access to the SentriLock lockbox if you are in an area without a suitable service connection.

When will my Listing show up in SentriLock?

After you enter an “active” listing in Bright MLS and assign the lockbox number to your listing, Bright MLS will feed the listing information to SentriLock at 3:00 AM the next day. If it didn’t assign to your lockbox, call SentriLock for assistance: 1-877-736-8745.
If you have a showing and need it to assign to the lockbox the same day, you will need to manually assign your listing to the lockbox in the Sentrilock website.
Note: You must enter the exact same address as the listing as well as the MLS number for it to work properly. You may also Call SentriLock for assistance: 1-877-736-8745.

Why can’t I release the shackle?

There could be several reasons.

You are not the owner
Your Broker is not the owner
You are not using your SCAOR SentriLock login to release shackles on a SCAOR box.

If either you or your Broker are the owner of the lockbox, and you are logged into your SCAOR Sentrilock account, call SentriLock for troubleshooting the lockbox at 1-877-736-8745.

What do I do with a defective lockbox that won’t work?

If you are facing difficulties with a lockbox, reach out to Sentrilock for assistance by calling 877-736-8745. They frequently resolve the issue through a phone call. In case they are unable to repair it, they will classify it as defective and provide you with a ticket number.
Please remember to bring the broken lockbox AND the ticket number to the SCAOR office.
*Batteries last up to 10 years (2033).