Sentrilock Tutorials & FAQ
As a SentriLock user, you’ll be given a SentriKey ID and password for logging in to the SentriKey Real Estate website. To log in, go to https://lb.sentrilock.com/lbs/index/ and enter your SentriLock ID and password, then click login. You can manage your account there.
To access the SentriKey Real Estate Website Guide, visit sentrilock.com/sentrikey-real-estate-website/
Helpful Links and Documents
- Replacing the Battery in a SentriGuard® Lockbox
- Sentrilock Account Toggle
- Click here for information and forms for SCAOR SentriLock Reciprocity
Helpful Videos
- Agent Orientation – SentriKey® Real Estate App
- How to Download the SentriKey® Real Estate Mobile App
- How to Access a Bluetooth Lockbox Without Data or Wifi
- Flex Codes (previously known as One Day Codes)
- How to Open the Key Compartment using Bluetooth-SentriGuard Lockbox:
- How to Open a Lockbox Key Compartment with Touch-N-Show – SentriGuard Lockbox
- How to Release the Shackle using Bluetooth – SentriGuard Lockbox
- How to Assign/Unassign a lockbox to a property – SentriGuard Lockbox
- All How to SentriLock Videos
FAQs
When do I get billed for SentriLock and who bills me?
When do I get billed for SentriLock and who bills me?
The SCAOR bills SentriLock membership fees annually in early June. The payment is expected to be received by June 30th. SentriLock will never be responsible for billing you. Instead, you will receive a notification of the invoice in your email, which is on file with SCAOR. You can easily make the payment through your member portal available on scaor.com.
What are SCAOR’S unique SentriLock Rules and Regulations?
What are SCAOR’S unique SentriLock Rules and Regulations?
“Rules and Regulations” refers to a set of guidelines and standards established by SCAOR in association with SentriLock to regulate usage and ensure order. These rules specify the acceptable behavior and actions of SentriLock users within a particular context and provide a framework for decision-making and problem-solving.
The purpose of SCAOR’s SentiLock Rules and Regulations is to maintain fairness, consistency, and stability and to protect the rights and interests of all parties involved.
To read SCAOR’s SentriLock Rules & Regulations click here
How do I purchase a Lockbox from SCAOR?
How do I purchase a Lockbox from SCAOR?
Only Brokers may purchase a lockbox from SCAOR. Agents may borrow lockboxes from their Brokers.
I’m licensed in Delaware and Maryland. Am I allowed to use a SCAOR issued SentriLock Box for a listing in Maryland?
I’m licensed in Delaware and Maryland. Am I allowed to use a SCAOR issued SentriLock Box for a listing in Maryland?
Help, I can’t open a lockbox and need immediate assistance!
Help, I can’t open a lockbox and need immediate assistance!
Why does my Sentrilock app show as expired or reference an upcoming expiration date?
Why does my Sentrilock app show as expired or reference an upcoming expiration date?
The expiration date message appears daily on your SentriLock app, informing you how long you have until your WIFI connection expires. Simply open your mobile app while connected to WIFI, and the app will reset the clock for another 20 days. Therefore, you can still gain access to the SentriLock lockbox if you are in an area without a suitable service connection.
When will my Listing show up in SentriLock?
When will my Listing show up in SentriLock?
- After you enter an “active” listing in Bright MLS and assign the lockbox number to your listing, Bright MLS will feed the listing information to SentriLock at 3:00 AM the next day. If it didn’t assign to your lockbox, call SentriLock for assistance: 1-877-736-8745.
- If you have a showing and need it to assign to the lockbox the same day, you will need to manually assign your listing to the lockbox in the Sentrilock website.
Note: You must enter the exact same address as the listing as well as the MLS number for it to work properly. You may also Call SentriLock for assistance: 1-877-736-8745.
Why can’t I release the shackle?
Why can’t I release the shackle?
- You are not the owner
- Your Broker is not the owner
- You are not using your SCAOR SentriLock login to release shackles on a SCAOR box.
If either you or your Broker are the owner of the lockbox, and you are logged into your SCAOR Sentrilock account, call SentriLock for troubleshooting the lockbox at 1-877-736-8745.
What do I do with a defective lockbox that won’t work?
What do I do with a defective lockbox that won’t work?
Please remember to bring the broken lockbox AND the ticket number to the SCAOR office.
*Batteries last up to 10 years (2033).