Complaint Process

We are able to provide information regarding the variety of services available to you. However, please be advised that we are not licensed to practice real estate nor Delaware law here at the Board office; therefore, we cannot provide any advice other than the available services.
If you feel there has been a violation of real estate law, we advise you to contact the Delaware Real Estate Commission and/or a Delaware attorney that specializes in real estate. Please be advised that if you do file with either the Delaware Real Estate Commission or the Delaware court, that doesn’t preclude you from filing anything here at the Board office; however, your case here at SCAOR will be held in abeyance until a ruling has been made by either the Commission or the court. 

SCAOR has a couple different avenues available: 

  • Our Ombudsman Program: The Ombudsman Program is informal telephone mediation. Similar to a mediator, an ombudsman assists both parties in finding solutions. In some cases, it can address and solve minor complaints. Please be advised that if you are not satisfied or unable to come to a resolution, you may proceed with an Ethics Complaint; however, the Ombudsman – nor any actions taken during the Ombudsman process – may not be used in the Ethics complaint.
    Ombudsman Process | Ombudsman Request Form – Send to
  • Our Ethics Complaint Process: Sussex County Association of REALTORS® is responsible for enforcing the REALTOR® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®.
    ( Before You File an Ethics Complaint |  How to File an Ethics Complaint | Code of Ethics )

If you have any questions, call: (302) 855-2300.

Sussex County Association of Realtors

Phone: 302-855-2300 | Fax: 302-855-2319

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