FAQS

Members

How do I become a member of SCAOR (a REALTOR®)?

You must first obtain your license from the Delaware Real Estate Commission. After you receive your license, you need to fill out the SCAOR® membership application.

How do I become a real estate agent?

To get a real estate license in Delaware, you need to follow these steps:

Finish a 99-hour pre-licensing course approved by the Delaware Real Estate Commission.
Pass a two-part standardized licensing exam given by a professional testing service.
Submit an application to the Delaware Real Estate Commission within one year of finishing the pre-licensing course and pay the required fees.
Submit an affidavit confirming you haven’t engaged in any actions that could result in discipline.

For further information, please reach out to us.

How do I renew my license?

You must renew your license through the Delaware Real Estate Commission. Several weeks prior to the expiration date of the permit, you will receive a renewal notice via email to the address on file. The notice will provide instructions on how to access the online renewal application. To finish the process, you will need to pay your renewal fee using a credit card.

Call 1-302-744-4500 or visit: https://dpr.delaware.gov/boards/realestate/renewal/

If you are unsure about the CE credits required, you can check our checklist for clarification. If you don’t have a certificate, follow these steps to download and print it:

Visit www.scaor.com
Click on Member Portal
Log in to your account
Go to Events
Select My Classes
Scroll down to find the class you need
Click on Details
On the right side, click on the download certificate button.

Please note that the DREC will accept the certificate without a signature.

Where can I find information on Bright MLS?

To find information on the Bright MLS website go to the “Support” tab at the top of the home page. If you don’t find the answer you’re looking for, reach out to BRIGHT MLS at 1-844-552-7444 or email support@brightmls.com. You can also use the General Support Live Chat.

What do I need to do if I transfer to a new office?

To change your realtor affiliation with the SCAOR, you need to fill out the SCAOR Realtor Change Form. Both the releasing broker and the new broker must sign the form for it to be considered valid. In addition, SCAOR requires either a copy of the forms submitted to the state or a confirmation email from Delpros, if you completed the change process online. Please note that there is a $50 fee for office transfers.

How do I become Inactive at SCAOR?

To become inactive at SCAOR, you need to fill out the SCAOR Realtor Change Form and have it signed by your broker. Additionally, you must provide SCAOR with a copy of the documentation submitted to the state to make your license inactive. This can either be a copy of the physical forms or the Delpros confirmation email if the process was completed online. Note that there is no cost associated with becoming inactive.

SentriLock (SentriKey)

When do I get billed for SentriLock and who bills me?

The SCAOR bills SentriLock membership fees annually in early June. The payment is expected to be received by June 30th. SentriLock will never be responsible for billing you. Instead, you will receive a notification of the invoice in your email, which is on file with SCAOR. You can easily make the payment through your member portal available on scaor.com.

What are SCAOR’S unique SentriLock Rules and Regulations?

“Rules and Regulations” refers to a set of guidelines and standards established by SCAOR in association with SentriLock to regulate usage and ensure order. These rules specify the acceptable behavior and actions of SentriLock users within a particular context and provide a framework for decision-making and problem-solving.

The purpose of SCAOR’s SentiLock Rules and Regulations is to maintain fairness, consistency, and stability and to protect the rights and interests of all parties involved.

To read SCAOR’s SentriLock Rules & Regulations click here

How do I purchase a Lockbox from SCAOR?

Only Brokers may purchase a lockbox from SCAOR. Agents may borrow lockboxes from their Brokers.

I’m licensed in Delaware and Maryland. Am I allowed to use a SCAOR issued SentriLock Box for a listing in Maryland?

No. You can only hang your SCAOR SentriLock Box in the State of Delaware, in connection to Delaware listings only.

Help, I can’t open a lockbox and need immediate assistance!

Call Sentrilock at 1-877-736-8745 and press 1 for assistance. SentriLock has technical support agents standing by for you 7 days a week, Monday – Sunday 8:00 am through Midnight (EST).

Why does my Sentrilock app show as expired or reference an upcoming expiration date?

There’s need to worry; you still have SentriLock access.

The expiration date message appears daily on your SentriLock app, informing you how long you have until your WIFI connection expires. Simply open your mobile app while connected to WIFI, and the app will reset the clock for another 20 days. Therefore, you can still gain access to the SentriLock lockbox if you are in an area without a suitable service connection.

When will my Listing show up in SentriLock?

After you enter an “active” listing in Bright MLS and assign the lockbox number to your listing, Bright MLS will feed the listing information to SentriLock at 3:00 AM the next day. If it didn’t assign to your lockbox, call SentriLock for assistance: 1-877-736-8745.
If you have a showing and need it to assign to the lockbox the same day, you will need to manually assign your listing to the lockbox in the Sentrilock website.
Note: You must enter the exact same address as the listing as well as the MLS number for it to work properly. You may also Call SentriLock for assistance: 1-877-736-8745.

Why can’t I release the shackle?

There could be several reasons.

You are not the owner
Your Broker is not the owner
You are not using your SCAOR SentriLock login to release shackles on a SCAOR box.

If either you or your Broker are the owner of the lockbox, and you are logged into your SCAOR Sentrilock account, call SentriLock for troubleshooting the lockbox at 1-877-736-8745.

What do I do with a defective lockbox that won’t work?

If you are facing difficulties with a lockbox, reach out to Sentrilock for assistance by calling 877-736-8745. They frequently resolve the issue through a phone call. In case they are unable to repair it, they will classify it as defective and provide you with a ticket number.
Please remember to bring the broken lockbox AND the ticket number to the SCAOR office.
*Batteries last up to 10 years (2033).

Affiliate Partners

What is an affiliate member?

Affiliate members are individuals who are in a profession with interests in real estate-related information. Examples of affiliate members include builders, mortgage company officials, title company representatives and home inspectors.

How do I become an affiliate member?

Fill out the affiliate membership application form and email or fax it to the SCAOR® office along with appropriate payment. Memberships range from individual gold to diamond with fees ranging from $400 to $1,200 annually. We ask that you please provide all requested information so that we may contact you and promote your business throughout the year.

Consumers

Can you recommend a REALTOR®?

It wouldn’t be just to single out one REALTOR® from our close to 1500 member pool. To assist in your search, you can utilize our search engine or perform a quick internet search by entering the location of your desired land or home and adding “top realtor producers.”.

What do I do if I feel a REALTOR®has broken the code of ethics?

In the event of a suspected breach of real estate law, it is recommended that you reach out to either the Delaware Real Estate Commission or a Delaware real estate attorney. Note that filing a complaint with either of these entities does not prevent you from filing a case with the SCAOR Board office. However, any proceedings here at the Board office will be temporarily suspended until a decision has been reached by the Delaware Real Estate Commission or the Delaware court.

For more information about how to file a complaint, review this document.