SentriLock

 

Helpful Links and Documents

FAQs

Who can purchase a lockbox?

Who can purchase a lockbox?

SCAOR maintains ownership of lockboxes. The Association distributes lockboxes to their Brokers who have opted into the Sentrilock program who then share them with their Agents.

What do I do with a defective lockbox?

What do I do with a defective lockbox?

If you are experiencing trouble with a lockbox, call Sentrilock for troubleshooting. A lot of times they can get it working for you over the phone. If they cannot get it working, they will deem it defective and give you a ticket number. Bring the defective lockbox along with the ticket number to the SCAOR office so it can be returned to Sentrilock for a replacement. Sentrilock’s phone number is 877-736-8745.

Can I purchase batteries for my lockbox from other distributors?

Can I purchase batteries for my lockbox from other distributors?

While under our warranty, you may pickup batteries from SCAOR at no cost to you. You can purchase batteries that fit the lockbox from suppliers other than SentriLock and the Association, but you run the risk of voiding the warranty on the box if an electrical problem results. SentriLock encourages you to purchase Association batteries which we distribute on behalf of SentriLock in order to maintain your lockbox warranty.

Sussex County Association of Realtors

Phone: 302-855-2300 | Fax: 302-855-2319

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